Answers in seconds
Ask the way you would ask a colleague. The answer arrives with the data behind it.
Your team asks in plain language and gets the answer straight from GLPI. No filters to build, no report to assemble, no waiting for whoever knows where to look.
Ask the way you would ask a colleague. The answer arrives with the data behind it.
Plain language in, answer out. Nobody has to learn a reporting tool to use it.
The everyday questions of a service desk, answered without opening a single report.
Each of these used to mean opening GLPI, building a filter and waiting. Now the answer is already there.
No filters, no reports, no dashboards. Type the question the way you would ask a colleague and the answer comes back from GLPI with the data behind it.

ITSM and Ticketing Specialist




The time that went into searching, filtering and assembling reports goes back to the team.
Questions that used to take minutes of filtering come back immediately, with the data behind them.
Anyone on the team can ask, without knowing the ITSM interface or its fields by heart.
Ask for the numbers and get them, instead of waiting for someone to build a report.
The knowledge stops living only with whoever knows where to look.
The same question gives the same answer, whatever the shift.
A new colleague starts answering from day one, not after weeks of training.
Ask for the numbers and get them. No queue, no ticket to the reporting owner, no spreadsheet rebuilt every month.
The questions we hear most from IT managers.
No. GLPI stays exactly as it is and continues to be where the work happens. The assistant is how your team gets answers faster.
No. If someone can write a question, they can use it. There is nothing new to learn.
Yes. On-premise or cloud, it works with the environment you already have.
Yes. It was built for teams that are answering people all day, in the middle of incidents.
Anything the data can answer: volumes, deadlines, history, workload, recurring problems. If the information is in GLPI, it can be asked in plain language.
Yes, for the work itself. The assistant is for getting the answer fast, not for replacing the tool your team already knows.
Tell us how your team works and see the answer coming back in seconds, on your own tickets.